Information we collect
We may collect information from users who submit an inquiry using our "Contact Us" form. This information includes the visitor's name, phone number, location (city only), email address and any other information that you supply to us in the comments area of the form. We also collect information from those who submit an Order Form. This form includes information about the size and colour of tarp(s) you wish to order as well as your complete address for billing and shipping purposes. Such information is always provided with the full knowledge or consent of the individual concerned.
We may also collect and use aggregate information about visits to our site. This information is used to determine how people found/arrived at our site, what type of browser they were using, how long they stayed on our site, etc.
We do not collect financial data
At Heavy Duty Tarps we do not collect credit card details or financial details of any kind. No one from our company will every contact you and ask for financial information. If you purchase something from our site you can pay using our secure credit card checkout or via PayPal. The credit card information you enter on our site is not saved on our servers to eliminate any chance of your information being compromised. PayPal does not give us (nor any other merchant who uses PayPal) access to our customer's financial data, including credit card numbers.
Some customers prefer to send us a check or phone in their credit card details. In such cases we do not store, record or save any of your banking or credit card information.
If you are paying for your purchase using a public or shared computer, we recommend that you close your browser after completing your payment to ensure that another user could not navigate back to your payment screen.
How we use your information
Personal data submitted on our website is only used for the purpose of providing service or assistance to you. If you purchase tarps from us, we require your address in order to send the tarps to you.
We may use your email address to send your one or two follow-up emails to let you know when your order has been shipped and to seek feedback on our product and service.
If you send us a Testimonial, we may post this on our website including your name and city. We will never post your phone number, email address or mailing address details in your testimonial.
We will never provide your personal information to any third parties for the purpose of direct marketing or for any other reason. The only third parties with whom we share your contact details are the credit card companies and PayPal. These organizations require your contact information in order to authorize your payment transaction.
Other than the credit card companies and PayPal, we will only disclose information about you if we are required to do so by law.
Security of your personal data
We take all reasonable steps to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. Our site uses Secure Socket Layer encryption with 256 bit cypher keys. This is the industry standard for protecting data that is transmitted over the Internet. Nevertheless, it is important to be aware that email transmission over the internet is inherently insecure. Therefore, we cannot guarantee the security of data sent to us via our online inquiry form or using direct email. With this in mind, we warn visitors not to send any financial data or other sensitive information via our inquiry form or email link.
Removing/Updating your personal information
If you wish to delete or update your personal information in our database please contact us via email using our Contact Us form. You can also contact our Ecommerce Website Firm directly and request that they remove all of your information from our system.